FAQs

Frequently Asked Question Topics:

Login Questions

How students log in?

Both students and teachers can login using your student login via the login button at the top of website. Enter your school username and password or use the Quick login link provided on sign up.

You can also apply to enable quick IP Login.

If you do not know your student login, login to your Account Dashboard to see your student login details.

How do teachers login to access account settings?

Teachers can use the students login to access the resources. To change the account password and manage your subscription you use the account login via the Account Dashboard.

What is IP Login?

IP login allows for your school’s network IP address to be saved to your account. Students can then login using the single-click quick IP login link without needing to remember usernames or passwords.

How do I get IP address login?

To be eligible for quick IP login, your school must have a static IP address (a fixed IP address that doesn’t change). Speak to your schools Network Administrator for this information. Then email us your IP address to ahm@ryebuck.com.au to request IP login.

Do you have login widgets we can add to our schools website?

Yes. We have handy login widgets that you can add to your schools website to allow for one-click logins. To access these widgets, log into your account and visit the widgets page.

I’ve lost my username or password

Teachers can change the student password via the Account Dashboard. There is also a forgot password on the Account Dashboard if you need to reset your teacher password.

School Account Questions

How soon can we access the website?

If you select to pay by credit card, you will have instant access. If you wish to pay via direct transfer, your account will be activated once the funds have cleared accounts.

Can my students have separate accounts?

The website subscriptions only require a single whole school login. No individual students accounts are required for these subscriptions.

Are free trials automatically switched over to paid subscriptions?

Yes. If your subscription included a 7 day free trial, you will be automatically switched to paid subscription.

If you elected to pay via credit card, you will be charged when the free trial ends, unless you cancel before the trial ends. The account holder is responsible for cancelling the account via the Account Dashboard.

If you elected to via via invoice, you account will be marked as paid once we receive payment. If payment is not received before your trial period ends, your resources access will be suspended until payment is made.

Are subscriptions automatically renewed?

Yes. All annual subscriptions are automatically renewed.

You will be sent a reminder 30, 14 and 7 days before renewal. Credit card payments are automatically deducted. For payments via invoice, you will need to follow the instructions in the renewal emails to generate your renewal invoice for payment.

Can I disable automatic renewal?

Yes. Login with your teacher account and visit the Account Dashboard.

Scroll down to the ‘change auto-renewal status’ link under your list of current subscriptions.

Select that link to view your subscription details and toggle the auto renewal status.

We have let our subscription lapse – what should we do?

Contact Ryebuck Media via email on ryebuck@ryebuck.com.au

We have multiple campuses – does this effect subscriptions?

Larger educational establishments such as Schools, TAFE Colleges, Universities and similar organisations made up of multiple schools, campuses and libraries are required to take out multiple subscriptions.

I need technical support?

If you have technical enquiry please contact Ryebuck Media via email on ryebuck@ryebuck.com.au.

Content Questions

What aspects of the curriculum do the case studies cover?

Global History Mysteries covers:

Can the case studies be used on an iPad?

Yes, the resources can be viewed on iPads. They are not suitable for mobile devices.

What quality are the videos?

We recently updated our video to play through Vimeo to allow for adaptive streaming, which means that the playback quality is matched to the speed of your internet speed.

I can’t view the videos – what format are they?

Our videos are embedded using the Vimeo platform. If you cannot see the videos, please check with your IT department that www.vimeo.com is not blocked.